1. Conditions for Exchange
At Tawasul Shop, we are committed to ensuring customer satisfaction. You may request a product exchange under the following conditions:
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The product is defective or damaged upon delivery.
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The product received is different from the one ordered.
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The exchange request is submitted within 1 day of receiving the product.
2. Requirements for Exchange
To ensure your exchange request is approved, the following conditions must be met:
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The product must be unused, in its original condition, and in its original packaging (including all accessories, manuals, and tags).
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Proof of purchase, such as an invoice or receipt, must be provided.
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Certain items, such as perishable goods, personal care products, and custom-made items, can only be exchanged if defective.
3. Exchange Process
To initiate an exchange, please follow these steps:
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Contact our customer service team via:
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Email: e-com@tawasul-shop.com
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Phone: +218 92 135 5555
Provide details about the issue, including your order number and photos of the product (if applicable).
Our team will review your request and provide instructions for the exchange process.
4. Refunds
Tawasul Shop does not guarantee refunds. Refunds may only be issued in rare cases where an exchange is not possible. In such cases, only the product value will be refunded.
5. Exchange Policy Guidelines
Exchanges are only allowed for defective products or those that do not match the original order. For assistance, please contact our customer service team.
6. Shipping Costs
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If the exchange is due to an error on our part (e.g., defective or incorrect product), Tawasul Shop will cover the shipping costs.
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For all other cases, the customer is responsible for the shipping costs associated with the exchange.
7. Contact Us
For any inquiries or questions regarding our Exchange Policy, please reach out to us:
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Email: e-com@tawasul-shop.com
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Phone: +218 92 135 5555
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Address: Tawasul Online Store, Madar Street, Tripoli, Libya